Refund Policy

Last updated: 13th December 2025

This policy explains your rights and our obligations regarding vehicle returns and refunds.

Your Statutory Rights

Your rights under the Consumer Rights Act 2015 are not affected by this policy.

All vehicles sold must be:

Of satisfactory quality

Fit for purpose

As described

The 30-Day Short-Term Right to Reject

If your vehicle develops a fault within 30 days of purchase, you have the right to reject the vehicle and receive a full refund, provided that:

The fault was present at the time of sale, and

The fault is not due to misuse, accidental damage, or normal wear and tear

Refunds will be made using the original payment method, unless otherwise agreed.

After 30 Days – Repair or Replacement

If a fault occurs after 30 days but within 6 months:

We are entitled to one opportunity to repair or replace the vehicle.

If the repair or replacement is unsuccessful, you may be entitled to a refund or price reduction.

A reasonable deduction may be made for usage.

After 6 months, the burden of proof shifts to the customer to show the fault existed at the time of sale.

What Is Not Covered

Refunds or returns will not be accepted for:

Fair wear and tear consistent with age and mileage

Cosmetic defects disclosed before purchase

Consumable items (e.g. tyres, brake pads, bulbs, batteries)

Faults caused by misuse, neglect, or unauthorised repairs

Change of Mind

We do not offer refunds for change of mind on vehicles purchased in person.

Used vehicles are not returnable simply because you have changed your mind.

Distance Sales (Online / Off-Premises Purchases)

If you purchase a vehicle without viewing it in person, you may be entitled to a 14-day cooling-off period under the Consumer Contracts Regulations.

Please note:

The vehicle must be returned in a similar condition to when supplied

Excessive use may result in a deduction for usage

Delivery and return costs may not be refundable

Any damage beyond reasonable inspection may affect the refund

Deposits

Deposits are non-refundable, unless we are unable to supply the vehicle or there is a legal right to cancel.

Deposits may be refunded where a valid rejection is accepted under consumer law.

Refund Process

If a refund is agreed:

Refunds will be processed within 14 days

Refunds will be issued via the original payment method

Finance agreements will be settled with the finance provider directly

Part Exchange Vehicles

If a refund is issued after a part exchange, we may:

Return the part exchange vehicle (if still available), or

Deduct its agreed value from the refund

How to Request a Return or Refund

To request a return or refund, please contact us with:

Your full name

Vehicle registration number

Date of purchase

Description of the issue

Contact details:

Dispute Resolution

If we cannot resolve a complaint, you may refer the matter to:

The Motor Ombudsman

The Financial Ombudsman Service (for finance-related complaints)

Governing Law

This policy is governed by the laws of England and Wales.